Pole Control Studios

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89 Pratt St, Hartford, CT 06103

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Active Life, Jazz & Blues, Night Life

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Nicole Werner

Horrible customer service, I bought a groupon thought it would be fun to learn some pole skills. Oh was i mistaken the customer service at this place sucks. First I couldn't figure out how to sign up for the intro class. I tried to call and got a recording to go to their website. So very helpful, NOT! Their website is riddled with spelling errors and very confusing to figure out. not to mention all of the automated emails i received from pole control were also filled with spelling errors, so unprofessional. Looks like they just threw it all together in a night not caring what they send out to their customers. I went to two classes and gave up because of the lack of professionalism and help! I received an email informing me that my groupon was about to expire, on the day it expired, really. When i sent an email back to let them know that it was pointless to send out an email on the day it expired I received this back: "Thanks for the heads up and being so helpful in the spelling errors and yes you expired .Its not up to us to keep track of you time and booking classes. Its called time management learn it!!!" Really, its your business why not learn some customer service!!!! Maybe it was because I didn't pay full price, but really all customers should be treated the same. Do not waste your time with this place. they don't care about the students just making money.